Frequently Asked Questions
Everything you need to know about our artisanal footwear and service.
Where are Diemme shoes manufactured?
All Diemme products are handcrafted in our family-run factory in Onè di Fonte, Veneto, a region in Northeastern Italy world-renowned for performance footwear production.
How do I determine my correct size?
Our footwear generally follows standard European sizing. However, specific models like the Roccia Vet may fit differently. We recommend consulting our detailed Size Guide located on each product page for specific measurements.
What is your international shipping policy?
We offer worldwide shipping via premium couriers. Delivery times typically range from 3-5 business days for Europe and 5-7 business days for the rest of the world, depending on customs processing.
Can I return my order if it doesn't fit?
Yes, we accept returns within 14 days of delivery. Items must be in their original, unworn condition with all packaging and tags intact. Please note that return shipping costs may apply depending on your location.
How should I care for my leather and suede boots?
To maintain the longevity of your footwear, we recommend using a high-quality protector spray before first use. Clean leather with a damp cloth and suede with a dedicated suede brush, and always store them in a cool, dry place.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible financing.